SwiftyZERO-e

Handling time

• Time frame during the COVID-19 outbreak - Please be patient with delivery time frames. We will do our best during this difficult time, but there may be delays outside of our direct control.
• Same day - If your product is in stock, and you order before 10am (GMT) your scooter will be dispatched the same day that we receive your order (excluding weekends or bank holidays).
• Next working day - If your product is in stock, and you order after 10am (GMT) your scooter will be dispatched the next working day that we receive your order (excluding weekends or bank holidays).
• Further notice - If your product is on backorder or is a customised item, we will notify you when it is ready.

Change of Address

• Shipping address - If you wish to change your shipping address, please let us know as soon as possible. Once your parcel is shipped, we can not guarantee that your address will be changed. Learn more at our Shipping page.
• Billing address - You will not be able to change your billing address after your order is confirmed. 

Shipping time

• UK - Standard FREE shipping (on orders over £99) takes 1-2 working days with DPD (weekdays only). Weekend delivery or specific delivery date can be requested on DPD's tracking info page. 
• EU - Shipping for one scooter from £19-£49, 3-7 working days depending on your country.
• Other countries - We aim to deliver within 7 working days to all countries across the world, for details please refer to our Shipping Page.

Payment

• Available Currencies - The transaction can be made in GBP/EUR/CAD, the website will automatically choose the currency for you based on your location. GBP is the default currency.
• Currency selector - You can choose your preferred currency in the currency selector. Top right corner on big screen devices, in the side menu on mobiles.
• GBP is the default currency - This means prices in other currencies will fluctuate with the exchange rate.
• For details please refer to our Payment Page.

Returns Policy

• We offer a no-hassle returns policy to any unused scooters with intact original packaging. For full-priced items, you have 30 days to contact us. For items bought during a sale, you have 14 days to contact us. You will need to provide proof of purchase. In these circumstances you will be eligible for a full refund.

Refund Policy

• You will be eligible for a full refund of the cost of the product if you return your item unused with all original packaging intact. If you are returning your product from a country outside of the UK, you may have to cover the cost of the shipping charges.
• For further details go to our Return & Refunds Page.