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Frequently Asked Questions



1) Will my scooter cope with all terrain?

All scooters have 16 inch pneumatic tyres, which can cope with uneven terrain, including gravel and grass.  If you have tried scooting on a rough surface with a hard wheeled scooter, you will know that the shaking is quite tiring on your arms and legs. All of our scooters have pneumatic tyres as this makes for the most enjoyable ride! A smooth hard surface with firm tyres is the fastest and most efficient way to scoot. Only SwiftyAIR is designed for jumps and stunts.


2) How do I scoot?

Just step on to the footplate and kick with the other leg, remember to alternate your kicking leg by swapping legs while scooting in order to get a balanced workout. Don’t forget there is room for both feet to stand while cruising!


3) Deck height – what’s the science behind it?

Swifty scooters are designed to cope with urban mixed terrain. We like to ride with a bit more ground clearance than a road racing scooter, and believe that having 70mm of space between the ground and the frame is the sweet spot to allow riding over any lumps and bumps, on and off curbs, and up and down steps without bottoming out and scratching up your beautiful frame. Due to our large 16" wheels and low rolling resistance, you don't have to kick all the time, and can often cruise with both feet on the footplate, allowing your legs to rest. These are the deck height and ground clearance measurements.

SwiftyONE:   Deck height- 110mm (4 1/4")               Ground clearance- 70mm (2 ¾”)

SwiftyZERO: Deck height- 110mm (4 1/4”)         Ground clearance- 70mm (2 ¾“)

SwiftyAIR:     Deck height- 120mm  (4 1/2”)        Ground clearance- 75mm (3”)


4) How do I stop?

All scooters are fitted with front and rear brakes. In the event of an emergency stop we recommend bending your knees, bracing your arms and using both brakes together.


5) How do I fold my SwiftyONE?

For full instructions, and downloadable pdf, click how to fold


6) How do I choose a scooter suitable for me?

Its important to consider practicality and comfort, as these things effect how enjoyable your scooter experience will be. Look for a handlebar height that allows you to stand upright, the handlebars should be about level with your hipbone when standing on the footplate. Our scooters have a geometry that is comfortable and upright. The ride is smooth and stable due to it's size and pneumatic wheels, and the folding scooter SwiftyONE is easy to travel with or store.


7) Can I legally scoot on roads or pavements?

In our experience bike lanes, quiet roads and pavements are all suitable. However, it is important to know that scooters do not have right of way. This means that you must ride your Swifty scooter responsibly at all times and give way to pedestrians when sharing the pavement. We ask our customers to check their local legal requirements for kick scooters as legislation can vary from region to region. The law regarding kick-scooters and the pavement remains unclear, to find our more visit our blog.


8) Should I wear a helmet?

Yes, helmets are cool anyway and could save your life. We highly recommend you wear a helmet at all times.


9) Are Swifty scooters suitable for children?

No, Swifty scooters are designed for adults and must not be used by children under the age of 14 yrs unless accompanied by an adult. We are soon releasing our first kids range, please sign up for our newsletter for updates.


10) Do Swifty scooters come with a guarantee?

Yes, a 2 year manufacturers warranty. Swifty Scooters approved spare parts are available in the accessories section.


11) Are your scooters safety tested?

Yes, all our scooters are tested to BS EN 14619:2015 for UK and Europe.


12) What is the maximum weight limit?

We recommend a maximum load of 150kg. If you are unsure, please contact us.


13) How do I service my Swifty scooter?

Swifty Scooters recommends you make a basic check before every ride. Please check tyre pressure (see tyre wall for max psi), check the brakes are working, and check all quick release levers are fully closed and tightened.  If in doubt please find a qualified bicycle mechanic for advice.


14) Will my scooter arrive fully assembled?

SwiftyONE comes fully assembled, SwiftyZERO and SwiftyAIR come partially assembled with instructions and tools provided. For full instructions and downloadable pdf, click assembly guides


15) Can I take SwiftyONE on public transport?

Yes. So far we have had no issues with taking SwiftyONE onto public transport when folded. However, sometimes it is up to the discretion of the driver of the train or bus. Please let us know if you encounter problems.


16) Will my Swifty rust?

SwiftyONE, SwiftyAIR and SwiftyZERO have aluminium frames. (SwiftyAIR and SwiftyONE MK1 have steel frames) All scooters have steel front forks.The steel componants are zinc plated to help avoid corrosion, but if the paint work becomes chipped and the steel is exposed, rusting can occur. SwiftyONE MARINE limited edition has upgraded parts that withstand weather corrosion.


17) Can I order custom colours?

This is sometimes possible, please contact us directly for a quote by emailing [email protected]


18) Where can I buy the Special Edition Paul Smith Scooter?

The Paul Smith collaboration was a limited production run with only 100 made! They sold out in 2012.


19) Can I buy mudguards/fenders?

Yes! Please see our accessories page.