Swifty x The Conran Shop

Handling time

• Same day - If your product is in stock, and you order before 10am (GMT) your scooter will be dispatched the same day that we receive your order (excluding weekends or bank holidays).
• Next working day - If your product is in stock, and you order after 10am (GMT) your scooter will be dispatched the next working day that we receive your order (excluding weekends or bank holidays).
• Further notice - If your product is on backorder or is a customised item, we will notify you when it is ready.

Change of Address

• Shipping address - If you wish to change your shipping address, please let us know as soon as possible. Once your parcel is shipped, we can not guarantee that your address will be changed.
• Billing address - You will not be able to change your billing address after your order is confirmed. 

Shipping time

• UK - Standard FREE shipping (on orders over £99) takes 1-2 working days with DPD (weekdays only). Weekend delivery or specific delivery date can be requested on DPD's tracking info page. 
• EU - Shipping for one scooter from £19-£49, 3-7 working days depending on your country.
• Other countries - We aim to deliver within 7 working days to all countries across the world, for details please refer to our Shipping Page.

Payment

• Available Currencies - The transaction can be made in GBP/EUR/USD/CAD, the website will automatically choose the currency for you based on your location. GBP is the default currency.
• Currency selector - You can choose your preferred currency in the currency selector. Top right corner on big screen devices, in the side menu on mobiles.
• GBP is the default currency - This means prices in other currencies will fluctuate with the exchange rate.
• For details please refer to our Payment Page.

Returns Policy

• We offer a no-hassle returns policy to any unused scooters with intact original packaging. For full-priced items, you have 30 days to contact us. For items bought during a sale, you have 14 days to contact us. You will need to provide proof of purchase. In these circumstances you will be eligible for a full refund.

Refund Policy

• You will be eligible for a full refund of the cost of the product if you return your item unused with all original packaging intact. If you are returning your product from a country outside of the UK, you may have to cover the cost of the shipping charges.
• For further details go to our Return & Refunds Page.