FAQs

CUSTOMS AND IMPORT CHARGES ON INTERNATIONAL ORDERS

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the main reason non-EU customers receive a 20% VAT discount. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

VAT DISCOUNT

Customers ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once you have given your delivery details.

1. How do I choose a scooter suitable for me online?

It's important to consider practicality, comfort and value, as these things affect how enjoyable your scooter experience will be.

Practicality: Look for safety recommendations regarding rider weight and height. Decide whether you need your scooter to fold in order to store it or to take it onto public transport or in the car. Check that the wheels are suitable for the terrain on your journey. Larger tyres with pneumatic tyres are best to handle the mixed terrain and mixed conditions.

Comfort: Look for a handlebar height that allows you to stand upright, the handlebars should be about level with your hip bone when standing on the footplate. Our scooters have a geometry that is comfortable and upright.

Value: A scooter that is well built will last you 1000s of miles of scootering and delivers value over time.

2. Why do you only offer wheels with pneumatic tyres?

A quality scooter is a credible way to get around fast. Adult riders deserve proper wheels that are smooth to ride, and kids do too. A good quality tyre will grip in the wet and glide over uneven pavements.

3. Deck height – what’s the science behind it?

Swifty Scooters are designed for the urban mixed terrain. We like to ride with a bit more ground clearance than a road racing scooter, as having 70mm of space between the ground and the frame is the sweet spot to allow riding over any lumps and bumps, on and off curbs, and up and down steps without bottoming out and scratching up your beautiful frame. Due to our large 16" wheels and low rolling resistance, you don't have to kick all the time, and can often cruise with both feet on the footplate, allowing your legs to rest. These are the deck height and ground clearance measurements.

SwiftyONE:
Deck height- 110mm (4 1/4")
Width- 160mm (6 1/4")
Length- 440mm (17 1/4")
Ground clearance- 65mm (2 1/2")

SwiftyZERO:
Deck height- 110mm (4 1/4")
Width- 140mm (5 1/2")
Length- 390mm (15 1/4")
Ground clearance- 65mm (2 1/2")

SwiftyAIR:
Deck height- 115mm (4 1/2")
Width- 140mm (5 1/2")
Length- 390mm (15 1/4")
Ground clearance- 75mm (3")

SwiftyIXI:
Deck height- 80mm (3 1/2")
Width- 160mm (6 1/4")
Length- 320mm (12 1/2")
Ground clearance- 65mm (2 1/2")

4. What is the maximum weight limit for your adult scooters?

Our adult scooters are tested to BS EN 14619 with a max load of 150kg (330lbs).

5. I am over 6 ft tall, which scooter is suitable for me?

For our taller than average customer, we offer a simple solution to raise the handlebar height for riders up to 6'5" tall on all of our adult scooters. Simply select the 'Tall' option on the product page.

If you decide later that you'd like a taller handlebar, you also purchase a Handlebar Cross Riser and fit it later. These can be found in the Spare Parts section

6. Will my scooter arrive fully assembled?

If you order online, SwiftyONE comes fully assembled, SwiftyZERO and SwiftyAIR come 80% assembled with instructions and tools provided.

For full instructions and downloadable pdf, click assembly guides. If you have any trouble assembling your scooter, either ask at your local bike shop or call us for any assistance +44 (0)161 848 8695

If you make a purchase in person at one of our stockists, they will assemble it for you.

7. How do I lock up my scooter securely?

We recommend using a Hiplok-D which fits well around the frame tube. We love the clip feature to attach it to your bag or belt while scooting. View Hiplok in shop.

8. What should I do if I'm not 100% sure?

It always helps to actually see and get a feel of the product in person. Find a stockist near you where you can try one out by going to our stockists page. If you can't get to a stockist and decide to buy online, just remember to keep all original packaging until you're satisfied with your purchase. Please see our Returns and Refunds page for more about our 'no hassle' returns policy.

1. How do I scoot?

Just step on to the footplate and kick with the other leg, remember to alternate your kicking leg by swapping legs while scooting in order to get a balanced workout. Don’t forget there is room for both feet to stand while cruising!

2. How do I stop?

All scooters are fitted with front and rear brakes. In the event of an emergency stop, we recommend keeping both feet firmly on the footplate, bending your knees, bracing your arms and using both brakes together.

3. How do I fold my SwiftyONE?

For full video instructions and downloadable pdf, see our Assembly Guides page.

Please call us if you have trouble and we can assist you over the phone +44 (0)161 848 8695

4. Should I wear a helmet?

Yes, helmets are cool anyway and could save your life. We highly recommend you wear a helmet at all times, particularly if you are likely to pick up speed.

5. Can I legally scoot on pavements, roads or cycle lanes?

Child and adult riders should stick to the pavement or find routes away from traffic like segregated cycle lanes, through parks or along canals. However, it is important to know that scooters do not have right of way. This means that you must ride your Swifty Scooter responsibly at all times and give way to pedestrians when sharing the pavement. We ask our customers to check their local legal requirements for kick scooters as legislation can vary from region to region. We do not recommend that you scoot on the road. There is more info in our blog Is riding a scooter on the pavement legal in the UK?

6. Will my scooter cope with all terrain?

Our scooters have large wheels with pneumatic tyres, which can cope with uneven terrain, including gravel and grass and wet conditions. If you have tried scooting on a rough surface with a hard-wheeled scooter, you will know that the shaking is quite tiring on your arms and legs! All of our scooters have pneumatic tyres as this makes for the most enjoyable ride!

7. Can I take SwiftyONE on public transport?

Yes, even on the London underground. You may need to use a lightweight cover (particularly if scooting in the wet) on the tram or train. However, sometimes it is up to the discretion of the driver of the train or bus. Please let us know if you encounter problems.

1. Is regular maintenance of my Swifty Scooter required?"

Scooters are easy to maintain but we recommend that you make a basic check before every ride. You will need a pump with a standard Schrader valve to check tyre pressure (see tyre wall for max psi), check the brakes are working, and check all quick release levers are fully closed and tightened. If in doubt please ask at your local bike shop for advice.

2. Will my Swifty Scooter rust?

Any parts that are aluminium or stainless steel won't rust. SwiftyONE, SwiftyAIR and SwiftyZERO have aluminium frames. (SwiftyAIR MK1 and SwiftyONE MK1 have steel frames) All scooters have steel front forks which are protected by paintwork. The steel components are zinc plated to help avoid corrosion, but if the paintwork becomes chipped and the steel is exposed, rusting can occur. SwiftyONE MARINE limited edition has upgraded parts (no steel) that withstand weather corrosion.

3. How should I clean my Swifty Scooter?

You can use soap and water and a non-abrasive sponge or plastic brush to wash your scooter. We recommend washing your scooter now and then to keep moving parts free from debris to keep it in good working order.

Do not use a pressure washer to clean your scooter.

Do not submerge electric scooters in water.

1. Where is it legal to ride an electric powered kick-scooter?

The law varies from region to region. Swifty Electric Scooters are classed as a Personal Light Electric Vehicle (PLEV). Electric kick-scooters designed for urban mobility are a new innovation we expect legislation to be updated soon.

UK customers: For more information please read our blog, Are e-scooters legal in the UK?

2. What safety standards does the Swifty Electric adhere to?

The kick-scooters are tested to BS EN 14619 (for roller sports equipment, kick-scooters). Our adult scooters use bicycle grade componentry and are tested to a max load of 150kg by using some tests from BS EN 14764 (City and Trekking Bicycles).

Swifty Electric Scooters are tested to BS EN 17128 (Light Motorised Vehicles).

3. Are there restrictions for shipping the battery? Can I take my battery on a plane?

Our electric scooters include a lithium-ion battery. These are classed as 'dangerous goods' by all courier companies and require certain labeling and paperwork. We use DHL parcel to deliver our electric scooters in the UK. We use Fed-Ex to ship our electric scooters overseas.

The 36V 9Ah / 313Wh lithium-ion battery cannot be taken on passenger planes.

4. Does the electric motor conversion affect my Swifty warranty?

No, we still warrant the scooter for 2 years. The electric conversion comes with a separate 1-year warranty.

5. Does the electric motor affect the foldability of SwiftyONE?

No. SwiftyONE-e folds fully.

6. Are the components in the electric kit waterproof?

All the electric parts are sealed and rated to IP65, which means they are safe to be used in the rain. However, we do recommend that your store our scooters indoors.

7. How do I convert my Swifty into an electric Swifty?

Send your Swifty to us for an electric ‘kick-assist’ conversion and we’ll fit your existing scooter with our new 250W brushless hub motor, 36V lithium-ion battery with a grip-twist throttle, LCD display and super comfy shaped grips.

For details go to the Swify Electric Conversion page.

8. I live outside the UK, can I buy an electric scooter or conversion?

Yes, you can purchase our electric scooters directly from this website. If your country is not listed on our shipping page, please get in touch with your address and we will get a quote from our courier.

Our electric conversions are only done in our workshop in the UK. We are unable to send conversion kits abroad. If you want your Swifty converted, you will need to send us your scooter. You may need to purchase a shipping carton from us in order to do this. Please get in touch before ordering the Swifty Electric Conversion.

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