Shipping during the COVID-19 outbreak:

Shipping time - Please be patient with delivery time frames, due to backlog it may take 7-14 days to ship your order. We will do our best during the COVID-19 lockdown, but there may be delays outside of our direct control.

Shipping Method - For small items please contact us to confirm the shipping rate, we have temporarily stopped posting parcels via Royal Mail as it requires a member of staff to use the post office. 

 

WE DELIVER TO THE FOLLOWING COUNTRIES AT THE FOLLOWING RATES

ZONES
COUNTRIES
TIME
ACCESSORIES SCOOTERS (excl. e-scooters*)
0-0.5 kg 0.5-2 kg 2-10kg 1 2 3
Zone 1 – UK including - Channel Islands (Jersey, Guernsey), Isle of Man, Isle of Scilly,
Isle of Wight, Northern Ireland, Scottish Highlands, Scottish Islands
1-2 Working Days / £6 £6 Free shipping for orders over £99
Zone 2 – Europe Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland,
France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands,
Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
3-5 Working Days / £15 £19 £19 £39 £59
Zone 3 – Europe Bulgaria, Gibraltar, Greece, Latvia, Lithuania, Romania 4-7 Working Days / £15 £29 £29 £59 £89
Zone 4 – Europe Bosnia & Herzegovina, Cyprus, Iceland, Norway**, Serbia, Switzerland 5-7 Working Days / / £49 £49 £99 £149
Zone 5 Canada, USA 5-7 Working Days £15 £15 £29 £49 £99 £149
Zone 6 Belarus, Israel, Japan, United Arab Emirates, Qatar 5-7 Working Days / / £29 £99 £199 £299
Zone 7 Hong Kong, New Zealand, Philippines 5-7 Working Days / / £36 £149 £279 £419
Zone 8 Rest of the world Please contact us for your shipping quote.

* Our electric scooters can't currently be shipped by a courier due to new shipping regulations and restrictions. Click and collect from SwiftyHQ, collect from selected dealer or Home Delivery with SwiftyHQ van (Available in UK Mainland only). For further details please refer to our electric product pages. (24 Nov 2020)

** Due to customs regulations in Norway, customers will need to provide their 11 digit Personal ID number. This is for the shipping agent to clear the item at customs. Customs in Norway will charge VAT on the item using the PID number information. If you do not want to disclose your PID number to us, you can disclose the information to the shipping agent directly.

**Customs and import charges: You may be charged customs, import duties and/or handling fees when the package reaches your destination country. These charges must be paid by the recipient of the parcel. Unfortunately, these charges are out of our control and we cannot predict what the cost will be.

We would suggest you check with your local customs department and ask what the estimated cost might be for the commodity code: HS 9503001000 (which we use for our scooters) before placing your order.

If any parcels are returned to us because the customs charge is higher than expected, we reserve the right to deduct from your refund any costs we may incur.

FAQs

1. What is the handling time for my orders?

If your product is in stock and your order is paid before 9:00 am (GMT) (excluding weekends and bank holidays), it will be dispatched the same day. 

If your product is in stock and your order is paid after 9:00 am (GMT) (excluding weekends and bank holidays), it will be dispatched the next working day

If your product is on backorder, or it is a customised item. It will be dispatched as soon as it is ready.

2. What courier do you use?

The UK and EU - DPD for scooters, DPD or Royal mail for accessories. 

Outside EU - DHL for scooters and large accessories, Royal mail for small accessories 

Notice: Royal Mail could sometimes take longer than expected, especially when shipping to countries out side the EU. If time is of the essence to you, please select other shipping option, or contact us to discuss upgrading your shipping.

3. Can I change the delivery date or delivery address?

DPD

You can request a preferred delivery date when you place your order, £15 is payable for Saturday delivery. If you wish to change your delivery address, please contact us asap. Once the parcel has left our warehouse, please contact DPD directly.

Once your order is dispatched from Swifty HQ, you can manage your delivery within the DPD website or app yourself. The options available are: Collect from Pickup Shop (Not available at the moment due to COVID-19), Deliver to a safe place, Delivery to a neighbour, Change delivery date, or upgrade my delivery.

You can also upgrade to Saturday delivery within the DPD website, just click upgrade my delivery. There will be an extra charge for Saturday delivery.

DHL

Due to the nature of international shipping, the delivery date can not be guaranteed. Once the parcel has left our warehouse, please contact DHL directly for any change of information. You will be able to track your parcel with a DHL tracking number.

Royal Mail

Once the parcel has left our warehouse we will not be able to change the address. Unfortunately, Royal Mail can not change the shipping address once it's been collected.

4. What is the size and weight of the packed scooter box?

Our scooters are well packed in a sturdy cardboard box. It has a handle and strapping.

SwiftyONEboxed size: 116cm x 71cm x 20cm, boxed weight 12.7kg
SwiftyZERO - boxed size: 121cm x 56cm x 21cm, boxed weight 11.7kg
SwiftyAIR - boxed size: 121cm x 56cm x 21cm, boxed weight 11.8kg
SwiftyIXI - boxed size: 110cm x 57cm x 18cm, boxed weight 10.6kg

5. How do I know what time the courier will arrive?

With DPD you can track your parcel via their website or app. You will be able to track where your parcel is and will be given a 1-hour time slot via text message to your phone or email. This means that you won't have to wait in all day.

If your delivery is outside of the UK and Europe, you will be able to track your parcel with a DHL tracking number.

6. What extra information do I need to provide to receive a delivery in Norway?

Due to customs regulations is Norway, customers will need to provide their 11 digit Personal ID number. This is for the shipping agent to clear the item at customs. Customs in Norway will charge VAT on the item using the PID number information.

If you do not want to disclose your PID number to us, you can disclose the information to the shipping agent directly.

7. Can you deliver to a PO box?

No.