WE DELIVER TO THE FOLLOWING COUNTRIES AT THE FOLLOWING RATES

ZONES
COUNTRIES
TIME
ACCESSORIES SCOOTERS
0-0.5 kg 0.5-2 kg 2-10kg 1 2 3
Zone 1 – UK including - Channel Islands (Jersey, Guernsey), Isle of Man, Isle of Scilly,
Isle of Wight, Nothern Ireland, Scottish Highlands, Scottish Islands
1-2 Working Days £2 £6 £6 Free shipping for orders over £99
Zone 2 – Europe Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands,
Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
3-5 Working Days £9 £15 £19 £19 £39 £59
Zone 3 – Europe Bulgaria, Greece, Latvia, Lithuania, Romania, Gibraltar 4-7 Working Days £9 £15 £29 £29 £59 £89
Zone 4 – Europe Bosnia Herzegovina, Cyprus, Iceland, Norway*, Serbia, Switzerland 5-7 Working Days £9 £19 £49 £49 £99 £149
Zone 5 Canada, USA 5-7 Working Days £9 £19 £29 £49 £99 £149
Zone 6 Australia**, Israel, Japan, UAE 5-7 Working Days £9 £19 £29 £99 £199 £299
Zone 7 New Zealand 5-7 Working Days £9 £25 £35 £139 £279 £419
Zone 8 Rest of the world Please contact us for the shipping quote.

* Due to customs regulations is Norway, customers will need to provide their 11 digit Personal ID number. This is for the shipping agent to clear the item at customs. Customs in Norway will charge VAT on the item using the PID number information. If you do not want to disclose your PID number to us, you can disclose the information to the shipping agent directly.

** Australia orders will be fulfilled by our partner in Australia in the near future.

 

FAQs

1. What is the shipping time for my scooter?

If your product is in stock, and you order before Midday (GMT) your scooter will be dispatched the same day that we receive your order (not including weekends or bank holidays).

2. Can I change the delivery date or delivery address?

Within UK and Europe - your scooter will be delivered by a DPD Interlink courier. Once your scooter is dispatched from Swifty HQ, you can manage your delivery within the DPD website or app yourself. The options available are: Collect from Pickup Shop, Deliver to a safe place, Delivery to a neighbour, Change delivery date, or upgrade my delivery.

If you want your scooter delivered on a Saturday, just click upgrade my delivery within the DPD website. There will be an extra charge for Saturday delivery.

Outside of the UK and Europe - you will be able to track your parcel with a DHL tracking number.

3. What is the size and weight of the packed scooter box?

Our scooters are well packed in a sturdy cardboard box. It has a handle and strapping.

SwiftyONE - boxed size: 116cm x 71cm x 20cm, boxed weight 12.7kg
SwiftyZERO - boxed size: 121cm x 56cm x 21cm, boxed weight 11.7kg
SwiftyAIR - boxed size: 121cm x 56cm x 21cm, boxed weight 11.8kg
SwiftyIXI - boxed size: 110cm x 57cm x 18cm, boxed weight 10.6kg

4. How do I know what time the courier will arrive?

With DPD you can track your parcel via their website or app. You will be able to where your parcel is and will be given a 1-hour time slot via text message to your phone or email. This means that you won't have to wait in all day.

If your delivery is outside of the UK and Europe, you will be able to track your parcel with a DHL tracking number.

5. What extra information do I need to provide to receive a delivery in Norway?

Due to customs regulations is Norway, customers will need to provide their 11 digit Personal ID number. This is for the shipping agent to clear the item at customs. Customs in Norway will charge VAT on the item using the PID number information.

If you do not want to disclose your PID number to us, you can disclose the information to the shipping agent directly.

6. Can you deliver to a PO box?

No.